Shipping policy

Thank you for choosing Pursenalization to care for your luxury bags. We understand the importance of maintaining the elegance and longevity of your prized possessions. Please take a moment to review our shipping policy to ensure a smooth and enjoyable shopping experience.

Processing Time: Orders are processed within 1-2 business days, excluding weekends and holidays. During high-demand periods, processing times may extend, but we will make every effort to dispatch your order as promptly as possible.

Shipping Rates: We provide free worldwide shipping for orders above $100. For orders below that threshold, a flat shipping rate of $25 will be applied.

Shipping Methods: We partner with DHL to ensure the safe and timely delivery of your luxury bag care essentials. The estimated delivery is up to 7 business days. 

Order Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can monitor the real-time status of your shipment through the carrier's online tracking system.

International Shipping: Pursenalization proudly offers international shipping to bring our luxury bag care products to customers worldwide. If your country is not listed during the checkout process, please contact hi@pursenalization.com for assistance. 

Customs Duties & Taxes
Import duties or taxes may apply depending on your country’s regulations. These fees are set by your local customs office and are the customer’s responsibility. They’re not included in our product or shipping prices. Couriers may contact you directly to complete customs payment before delivery. If these fees remain unpaid, the shipment may be considered abandoned by customs and cannot be refunded or returned. If you need any help during the customs process, feel free to reach out to us at hi@pursenalization.com. We’ll be happy to assist you.

Shipping Delays: While we strive for on-time deliveries, unforeseen circumstances such as weather conditions, customs clearance, or carrier delays may impact delivery times. Pursenalization is not responsible for such delays, but we will do our best to assist you in tracking and resolving any issues that may arise.

Customs Clearance and Compliance: Pursenalization is responsible for completing necessary customs documents and complying with all customs and regulatory requirements. Customers may need to provide additional authorization or information for customs clearance.

Duties and Taxes: All applicable customs duties, taxes, and other regulatory charges will be the responsibility of the customer. The policy should clearly state how these charges are calculated, the process for payment, and that these are separate from Pursenalization's shipping and handling fees.

Inspection Rights: Clarify that customs authorities have the right to open and inspect shipments for customs compliance without prior notice.

Shipping Restrictions and Undeliverables: Detail circumstances under which a shipment might be held or returned by customs, such as incorrect documentation or failure to pay duties and taxes. Explain the process for resolving such issues, including potential returns or additional charges.

Indemnification: The customer must ensure that all shipped items comply with customs laws and regulations and indemnify Pursenalization against any liabilities arising from non-compliance.

Governing Law and Jurisdiction: Specify the legal jurisdiction and governing law for any disputes arising from customs and duty matters.

Policy Updates: State that Pursenalization reserves the right to modify the policy as needed, particularly to reflect changes in customs and duty regulations.